Contact Us Draft

Customer care

Contact our team.

Questions about an order, a product or a tricky stain? Our customer care team are locals, not outsourced overseas, and we reply to every message within 1 business day.

Send us a message
0800 600 063Free call within NZ during business hours

Live chat and phone support are subject to staff availability.

Checking hours
Mon to Fri, 9am to 6pm NZT
Replies within 1 business dayLocal team, not outsourced overseas
60 day money back guaranteeOn every product we sell
Quick help

What can we help with?

Pick a topic and we'll point you to the fastest answer, or set up your message for you.

Contact options

Get in touch.

Every message is answered by our local team, never an overseas call centre. Include your order number if you have one and we can sort it faster.

Emailcontact@glassguard.co.nzReplies within 1 business day
Phone0800 600 063Free call within NZ during business hours. Leave a message if we miss you.
Business hoursMon to Fri, 9am to 6pm NZTClosed weekends and public holidays

Live chat and phone support are subject to staff availability. If we miss you, email us or send the form and we'll reply within 1 business day.

Send us a message

We'll reply to your email within 1 business day.

Tip: reply to our email with a photo of the surface and the product you used. It helps us solve it on the first reply.

Covered by our 60 day money back guarantee.

Message sent. Thank you!

We'll be in touch at your email within 1 business day.

FAQ

Quick answers.

How long will my order take to arrive?+

We dispatch from Airport Oaks, Auckland within 1 to 2 business days (up to 3 in peak periods). Delivery then takes 1 to 3 business days for metro areas, 3 to 6 for regional and 3 to 8 inter island.

You'll get a tracking link by email as soon as your order ships. Shipping info

How does the 60 day money back guarantee work?+

Email us within 60 days of receiving your order with your order number and a photo of the product and the surface it didn't work on. We'll help with technique first, and if we can't solve it we refund the full purchase price.

Guarantee terms

Can I return something I've changed my mind on?+

Yes, within 30 days of purchase for a refund or exchange, as long as it's unused and in its original packaging. Send us a message with your order number and we'll send return instructions. Return shipping is paid by the customer unless the item arrived damaged or faulty.

Returns policy

My order arrived damaged. What do I do?+

Sorry about that. Email photos of the damaged item to contact@glassguard.co.nz within 60 days and we'll send a replacement, or a full refund if it's out of stock.

Which surfaces can't I use Miracle Mould Removal Gel on?+

We've put together a full list of surfaces to avoid. See the surface guide

Where can I find ingredients and Safety Data Sheets?+

Ingredient information and Safety Data Sheets for our range are on our SDS and ingredients page.

60DAY

Clean it, or it's free.

Every GLASSGUARD product is backed by our 60 day money back guarantee. If it doesn't work on your surface, we'll make it right.

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